General terms and conditions

  1. PARTIES AND ACCEPTANCE OF GENERAL TERMS

On one side, the supplier of the products, FLOORBALL SHOP SPAIN SL (hereinafter referred to as “FLOORBALL SHOP”), with tax identification number B87593513, registered office at C. de Daoiz y Velarde, 12, 28280 El Escorial, Madrid, Spain, telephone number +34 613 972 215, and email address info@oxdogpadel.com (hereinafter also referred to as “the provider”), presents this contractual document, which will govern the purchase of products through the aforementioned website.

On the other side, the User – Customer (hereinafter referred to as “the User”), who has registered on the website with a username and password, over which they have full responsibility for use and safekeeping, and who is responsible for the accuracy of the personal data provided to the provider.

By accepting this document, the User acknowledges that:

  1. They have read, understand, and comprehend what is stated herein.
  2. They are of legal age and have the necessary capacity to contract.
  3. They assume all obligations set forth herein.
  4. They have read and accept these general terms and conditions of sale from the moment they purchase any of the products offered.

This document can be printed and stored by the users. The provider makes the email address info@oxdogpadel.com available for users to ask any questions about these terms and conditions.

These terms and conditions shall remain in effect indefinitely and shall apply to all purchases made through the provider’s website.

The provider reserves the right to unilaterally modify these General Terms and Conditions, without affecting the goods or promotions purchased prior to the modification, in order to improve the products offered. In any case, Users must review these terms and conditions before purchasing any products.

It is advisable to keep a copy of the data contained in the purchased products. FLOORBALL SHOP is not responsible for any loss of data, files, or any damage resulting from a failure to back up data by the data owner.

The provider is not liable for any consequences resulting from improper use of the products sold on the website.

The civil liability of FLOORBALL SHOP for the supplied products is limited to their purchase price. The User waives any claims against the provider for any dissatisfaction with the products purchased from www.padelproshop.com, as well as for any potential failures, slow access, or errors in accessing the website, including data loss or any other type of information that may exist on the User’s computer or network when accessing the website.

  1.  CONTRACT PURPOSE

2.1 Scope of Application: The purpose of this contract is to regulate the contractual purchase-sale relationship established between the provider and the user when the latter accepts these purchase conditions during the online purchasing process by checking the corresponding box. These general terms and conditions shall apply from the day the order is placed.

The contractual purchase-sale relationship involves the delivery of a specific product in exchange for a predetermined price, publicly displayed on the website.

2.2 Territory of application: The online store www.oxdogpadel.com is active worldwide.

2.3 Capacity to contract: To place an order, you must be of legal age and have the legal capacity to contract.

2.4 Customer Acceptance: The validation of an order through the website is carried out via email and also implies the automatic acceptance of the general terms and conditions. These conditions are available on the website www.oxdogpadel.com, or if you prefer and request it, we can provide them to you via email at the address indicated above.

  1. PRICES

All prices displayed on the FLOORBALL SHOP website, at www.oxdogpadel.com, include VAT in accordance with current legislation.

If the order is to be shipped to a delivery address outside the European Union, please note that VAT will be deducted at the time of purchase or earlier, depending on the country where the product is being delivered.

Note: If the order is to be shipped to a delivery address outside the EU, it may be subject to import duties and taxes, which must be paid when the shipment arrives at the delivery address. The CUSTOMER will be responsible for paying these import duties and taxes. It should be noted that FLOORBALL SHOP has no control over these charges. FLOORBALL SHOP recommends obtaining more information from the Customs Service.

The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice. We will not be liable to you or any third party for any modification or price change. Price changes will not affect orders placed previously.

  1. PLACING AN ORDER

FLOORBALL SHOP has the right to change prices and correct incorrect pricing on all orders, as well as on final sales. If a price is incorrect, FLOORBALL SHOP may be required to cancel the purchase and refund the amount paid in the best possible way. This operation may be carried out at any time.

Orders placed on behalf of another person without their consent will be reported to the competent authorities.

Placing an order may be subject to identification and registration on the website using a username and password.

In accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

  1. Select the product by clicking on "Add to cart", and it will automatically be added to the "cart".
  2. If you wish to add more products, you will have the option to do so. If you have mistakenly added a product you do not want, you must click on the option to remove it from the shopping cart.
  3. Once the desired product(s) have been selected, click on the "Go to checkout" tab to proceed with the purchase. Clicking this option will display the purchase confirmation (a summary of the order placed).
  4. You must register and provide personal and delivery details, choose a shipping method, and select a payment method. Some payment methods may include an additional charge in the final price.
  5. You must accept the Privacy Policy and these General Terms of Purchase by checking the corresponding boxes. Once completed, you will have the option to proceed with the payment, where you can select the payment method.
  6. Once the order is finalized, you will receive a confirmation email at the email address provided.
  7. The provider’s purchasing platform will inform the user, via email, once the contracting process is completed, detailing all the characteristics, price, shipping methods, contracting date, and estimated delivery date of the purchased product. Please check your spam or junk mail folders and always verify that your personal and delivery information is correct.

If there is any error in the address provided or any other aspect of the order, you must notify it immediately to the email address available on the website in order to correct the issue.

If you have any questions, you can contact our Customer Service through any of the available contact methods listed on the website. FLOORBALL SHOP provides FREE Customer Service via our contact email info@oxdogpadel.com. If you choose an alternative communication method, you will be responsible for any associated costs. FLOORBALL SHOP provides phone numbers in Spain that are subject to your telephone operator's rates.

  1. RIGHT OF WITHDRAWAL

According to the Consumer Code (Legislative Decree 206/2005), you may return purchased products within 14 days of receiving your order. The products must be returned undamaged and properly packed in their original packaging along with the warranty. In this case, the customer will be responsible for the return shipping costs.

Please send us an email at info@oxdogpadel.com , and we will provide instructions for returning the product. If you are unable to contact us by email, you can reach us by phone/WhatsApp at +34 613972215.

This right applies only if the product and its original packaging can be returned in the same condition in which they were received. If consumers wish to exercise their right to return an order, they must contact FLOORBALL SHOP to obtain the correct return address. If an item is damaged during transport, FLOORBALL SHOP must be contacted within 14 days to obtain information regarding compensation.

You must return the product with all the components it was delivered with, undamaged and without any signs of wear, ensuring that it has not been used improperly or in a manner inconsistent with its intended purpose, to the address provided.

Please note that repairs/replacements will be charged in the following cases, even during the warranty period:

  • Failures or damages caused by misuse or neglect (impacts, dents, crushing, etc.).
  • Failures or damages caused by unjustified repair or modification.
  • Failures or damages caused by fire, water, or a natural disaster such as an earthquake.
  • Aesthetic changes that occur due to normal use, wear, and aging.
  • If the store and purchase date are not indicated on the warranty, or if this information has been altered.
  • If the warranty is not properly presented along with the product.

This warranty ensures that you are entitled to a free replacement in accordance with the terms set forth in this document and within the specified period, and it does not restrict any legal rights of the customer.

  1. CONFIRMATION

Once we have received your order, we will send a confirmation to your email address. Therefore, it is important that you provide your correct email address when placing the order. Please keep this email so you can contact customer service if needed. The order confirmation (receipt) also serves as proof of purchase for warranty purposes.

  1. PAYMENT

Orders placed in our online store can be paid using:

  • Credit card
  • PayPal
  • Bank transfer

If you wish to use the bank transfer payment method, please contact our Customer Service at info@oxdogpadel.com or call +34 613 972 215.

We guarantee high payment security standards, ensuring that your personal data is protected from unauthorized access.

  1. PERSONAL INFORMATION

When making a purchase, FLOORBALL SHOP will store some of your data to complete your order. FLOORBALL SHOP treats all personal information confidentially. You have the right to request access to your data, and if there are any errors, you may correct or delete them.

FLOORBALL SHOP may also use cookies to enhance your experience on the website. You can find more information about how FLOORBALL SHOP processes your personal data in the Privacy Policy available on the website.

  1. PRODUCT

FLOORBALL SHOP reserves the right to adjust prices, add additional costs, and modify product information, including product images and offers, without prior notice. The available product images and information texts reflect the product as accurately as possible.

We reserve the right for errors that may appear on the website and cannot guarantee that all images perfectly reflect the true appearance of the products. Image variations may occur due to your computer's color settings. All images should be considered as illustrative only and do not guarantee the exact appearance or features of the products.

The products offered on the website primarily consist of sports equipment, though different products may be offered in the future.

  1. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES

10.1 Warranty: All products come with a mandatory 3-year warranty period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, as well as Royal Decree-Law 7/2021, of April 27, transposing European Union directives in matters of competition, money laundering prevention, credit institutions, telecommunications, tax measures, prevention and repair of environmental damage, displacement of workers in the provision of transnational services, and consumer protection, except in exceptional cases where the duration may be different.

In the case of sports equipment, footwear, and sportswear, the warranty is governed by the period established by the manufacturer of the product, and FLOORBALL SHOP does not determine the warranty periods.

The minimum period set by the manufacturer is two months, which may be extended in certain situations. In case of doubt, you can contact FLOORBALL SHOP via email or WhatsApp at +34 613972215.

If the Warranty Law establishes that the product must be sent to the manufacturer to manage the warranty, the FLOORBALL SHOP team will guide you on how to proceed via email or WhatsApp at +34 613972215.

10.2 Defective products: In the event of a defective product, FLOORBALL SHOP must proceed with the repair, replacement, price reduction, or termination of the contract (as applicable), all of which will be free of charge for the user. FLOORBALL SHOP will be responsible for any lack of conformity that becomes evident within a specified period from delivery, provided that the user informs FLOORBALL SHOP of the lack of conformity within two months of becoming aware of it.

Regarding returns due to an order error by FLOORBALL SHOP, if the product does not match the order due to a mistake attributable to FLOORBALL SHOP, the user must notify the company via email as soon as possible. FLOORBALL SHOP will cover the costs of collecting the incorrectly sent product and delivering the correct one.

10.3 Cases of warranty cancellation: The warranty does not apply in the following cases:

  • Deterioration caused by adaptations, adjustments, or modifications made to a product without written agreement from the manufacturer.
  • Costs related to maintenance, repair, or part replacement due to normal wear and tear.
  • Malfunctions and deterioration of accessories.
  • Damage caused by improper use of the product, inappropriate use, failure to follow usage and maintenance instructions, or incorrect installation.
  • Damage caused by unauthorized individuals or the user.
  • Damage caused by accidents, lightning, floods, fires, or any other external cause not attributable to FLOORBALL SHOP.
  • Use of the product outside the family and private scope, such as intensive professional use.
  • Products already repaired by repair services not authorized by FLOORBALL SHOP.

10.4 Replacement of an irreparable product: If a product is deemed irreparable, cannot be repaired, or the cost of repair is disproportionate to its value, it will be replaced with an identical product. If this is not possible, we will offer a product with identical characteristics.

The replacement of your product will conclude your purchase contract and any extended warranties, if applicable, as the new product will benefit from a new contract since it constitutes a new purchase.

10.5 Warranty periods: The warranty periods established by current legislation for general products are:

  • From the date of purchase (for in-person purchases) or possession (for online purchases) up to two years. Unless proven otherwise, it will be presumed that any lack of conformity appearing within two years of delivery already existed at the time of delivery.
  • From 2 years to 3 years from the date of purchase (for in-person purchases) or possession (for online purchases). After the first period, the seller may require the consumer to prove that the defect existed from the beginning.

No more than two months should pass between the moment the customer experiences a problem with their product and the moment they notify FLOORBALL SHOP; otherwise, the product will lose its warranty.

  1. DELIVERY AND CANCELLATIONS

FLOORBALL SHOP ships worldwide. Deliveries are made in collaboration with different courier companies.

The delivery time depends on the selected courier service. When choosing a courier, the estimated delivery time will be displayed, and additional costs may apply.

For national shipments, the estimated delivery time is 24 to 48 hours. For EU shipments, 2 to 3 days. For international shipments outside the EU, 5 to 7 days. FLOORBALL SHOP is not responsible for any delays, as these are only indicative timeframes.

Delivery will be made to the address provided by the customer. If delivery is unsuccessful due to the recipient’s absence, another attempt will be made on the next business day.

You have the right to cancel your purchase and return the delivered goods by contacting FLOORBALL SHOP’s customer service via email within 30 days of receiving the product. The product must remain unopened and in the same condition as when received. The customer assumes the risk of transport for the returned goods.

If the customer believes the delivery has been delayed to the point of no longer wanting the order, it is their responsibility to cancel it. If the order has already been shipped, the customer must accept the delivery. Cancellation is only valid once confirmed by FLOORBALL SHOP via email or phone.

If a product is discontinued, FLOORBALL SHOP reserves the right to cancel the order and refund the amount paid. The customer will be informed about any available replacement products.

  1. PRODUCT AVAILABILITY

 In some cases, certain products may be out of stock at the time of purchase. If this occurs, FLOORBALL SHOP will contact you with the following options:

  • Choose an alternative product with similar features.
  • Wait until the product is restocked.

If neither option is acceptable, the order for the unavailable products will be canceled, and any payment made will be refunded.

  1. CLAIM CONDITIONS

Customers should carefully inspect their products upon delivery to ensure they are not damaged and match the order. If a product is damaged during transport (whether visibly or internally), you should report it to the courier service as soon as possible.

If you receive a damaged or incorrect product, you must contact us within 30 days of receipt.

All claims should be directed to our customer service via the contact form on our website, by email at info@oxdogpadel.es, or by phone at +34 613972215. Provide your order number and the reason for your claim, and we will respond as soon as possible.

Products returned due to defects should be treated as if they were in perfect condition. It is essential to pack the product securely to prevent damage during transport.

FLOORBALL SHOP reserves the right to replace defective products with an identical model. If the item is discontinued, a full refund will be issued. If no defects or faults are found in the returned product, it will be sent back to the customer.

  1. LIABILITY

FLOORBALL SHOP's liability for delivery errors is limited to the terms of sale. FLOORBALL SHOP assumes no direct or indirect responsibility for issues such as incompatibility, delivery delays, system downtime, data loss, additional labor costs, or economic losses.

  1. FORCE MAJEURE

FLOORBALL SHOP estará exento de responsabilidad por los daños y perjuicios y otras sanciones si la ejecución del contrato se ve impedida, obstaculizada o demorada por circunstancias que escapan a nuestro control. Como factores de liberación a tener en cuenta deben incluirse la intervención del gobierno, legislación nueva / modificada, ausencia de estado, guerra, incendios, inundaciones, disturbios laborales, prohibiciones, restricciones, sabotaje, deficiencias del transporte o condiciones meteorológicas o falta de entrega por parte de los proveedores, y la exposición de la empresa a actividad criminal que afecte a sus actividades.

  1. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, including trademarks and copyrights, displayed on the website and its content, belong to FLOORBALL SHOP or its subsidiaries/licensors. Any use of the website or its content, including copying or storing material, beyond personal and non-commercial purposes, is prohibited without FLOORBALL SHOP's permission.

  1. FRAUD

All fraudulent activities will be reported to the authorities. FLOORBALL SHOP reserves the right to cancel any purchase if fraud is suspected.

  1. TERMINATION

FLOORBALL SHOP reserves the right to cancel your account and restrict access to www.oxdogpadel.com at its sole discretion. This may occur if there is a suspected violation of these Terms of Use. The termination may take place without prior notice.

  1. MODIFICATIONS

FLOORBALL SHOP podrá revisar estas Condiciones de uso periódicamente. Siempre que realice un pedido con nosotros, quedará sujeto a las condiciones generales en vigor en el momento de formalizar el contrato entre usted y FLOORBALL SHOP. Por ello, debe visitar periódicamente esta página para revisar las condiciones actuales a las que está sujeto.

  1.   INVALIDITY AND SEVERABILITY

If any provision of these Terms is found to be null or unenforceable, this will only affect that specific provision, leaving the remaining Terms unaffected.

  1. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Spanish law. Any disputes related to these Terms will be submitted to the courts of the provider’s registered address (if a legal entity) or the customer’s address (if an individual).

If the customer resides outside of Spain, both parties agree to submit to the courts of Madrid, Spain, waiving any other jurisdiction.